FAQ

What is an Electronic Cigarette?

Urban Lites has a range of disposable and rechargeable electronic smoking devices. Also known as ‘Electronic Shisha’, ‘Shisha Sticks’, ‘Shisha Pens’, and ‘E Shisha’

How does it work?

Electronic Cigarettes are a healthier alternative to smoking and do not contain tobacco, tar or any of the other chemicals found in cigarettes or traditional shisha. The disposables contain E Liquid, the ingredients of which are; water, base liquid (Propolyne Glycol) and Shishaa fruit flavouring.
The device is automatically activated as you inhale, producing a fine water based vapour that is inhaled, much like a traditional cigarette (but that’s where the similarity ends).

Are Electronic Cigarettes safe to use anywhere?

All Urban Lites products can be legally used almost anywhere as they contain no tobacco, no tar, no carbon monoxide or any other harmful chemicals making them a healthier alternative to smoking. Instead, an almost odourless water-based vapour is emitted.

What is E-Liquid and is it safe?

All of our E-Liquids are water based liquid containing Propolyne Glycol, Water, Food flavourings and if chosen specifically, nicotine.
We offer many flavours and four nicotine options, nil (0mg) low (11mg) medium (18g) and high (24mg), we will also be offering other brands which have a different flavour combination
Used in asthmas nebulizers and in household foodstuffs, Propolyne Glycol is deemed safe for human consumption by the W.H.O. (World Health Organisation).
Our e liquid is stringently batch controlled, ensuring accountable quality in every bottle and is supplied with fully CHIP-compliant packaging and labelling.

Are they refillable?

The disposables are not refillable or rechargeable and are designed for single use only.
We do offer a rechargeable option, which is refillable and rechargeable.

I don’t smoke are these suitable for me?

Yes. Because there is no tar, no tobacco and no nicotine contained in our disposable electronic shisha sticks, you will only experience a delightful fruit taste!

Does the Smoke Smell?

The vapour looks like smoke when it is exhaled, but is odourless

Can I use these products if I am pregnant or breast feeding?

Pregnant and breast feeding women should consult their doctor about the usage of electronic cigarettes and nicotine. Although we can not advise we would recommend no smoking devices are used in these circumstances

How often do I need to replace my clearomiser?

Clearomizers are consumable products and occasionally need to be replaced. For an average user, your clearomizer will last approx. 1-4 weeks. Check out our replacementClearomizers

I have just placed an order how long will it take to arrive?

We pride ourselves on our excellent customer service and speed of delivery. Most of our customers receive their order within 2-6 days, and rest of the world between 5 and 10 days.